Locations: South Brisbane, QLD, ****
Full-Time: Immediate start
Reports to:Manager
Job Title: Hotel Concierge
Salary range: $76,550 - $90,000 + Superannuation – depending on skill level
Job Closure date:30 days
About Our Client
Our client is a celebrated luxury hotel, renowned as a vibrant and sophisticated urban destination. More than just a place to stay, it is an immersive experience, seamlessly connecting world-class accommodation with an exclusive precinct of high-end retail, award-winning dining, and dynamic entertainment. The ethos is built on creating unforgettable moments for every guest, underpinned by impeccable service, contemporary style, and an unwavering attention to detail. We are seeking a Hotel Concierge who embodies this philosophy to lead the frontline team.
About the Role
We are recruiting on behalf of our client for a Hotel Concierge to serve as the operational heart of the guest services team. This is a pivotal leadership role where you will be the central point of coordination for the porte-cochelle, luggage services, and housekeeping operations, ensuring a seamless and sophisticated arrival and departure experience. You will be responsible for orchestrating the team's activities to maintain the fluid, five-star service standard our client is known for, all while managing administrative functions to support a smooth-running department.
Key Responsibilities & Duties
Team Leadership & Operational Coordination
• Strategically determine daily work requirements and expertly allocate duties to the team of Commercial Housekeepers, Luggage Porters, and Doorpersons, ensuring optimal coverage and efficiency across the hotel's bustling precinct.
• Conduct daily briefings with the Front Office, Guest Services, and Housekeeping management teams to coordinate activities, communicate VIP arrivals, and ensure a unified approach to guest service across all organisational units.
• Provide direct oversight, coaching, and mentorship to the guest services team, monitoring performance and suggesting innovative improvements to workflows and service delivery to enhance the overall guest journey.
Administrative Excellence & Compliance
• Meticulously maintain team attendance records, manage weekly rosters, and oversee timekeeping to ensure the department is staffed appropriately to meet the demands of a 24/7 luxury operation.
• Uphold the highest standards of safety and security by rigorously explaining and enforcing all company and statutory safety regulations, conducting regular briefings, and ensuring all team members are compliant with established protocols.
• Handle administrative tasks which may include supporting front office and hotel reception duties during peak periods, processing reports, and managing inventory for guest amenities and departmental supplies.
Team Culture & Guest Experience Advocacy
• Proactively confer with team members to address and resolve any grievances, fostering a positive, collaborative, and high-performing work environment built on mutual respect and open communication.
• Act as a role model for exceptional service, leading by example and empowering your team to create memorable, personalised interactions from the moment a guest arrives to the moment they depart.
• Serve as a key information link between the operational team and management, providing valuable insights from the front line to help shape future service initiatives.
Candidate Profile & Requirements
• Proven experience in a supervisory or team leader role within a luxury hotel, preferably in Front Office, Guest Services, or Concierge.
• Exceptional leadership and interpersonal skills, with a demonstrated ability to motivate, train, and unite a diverse team towards a common goal.
• Outstanding organisational and administrative abilities, including proficiency in rostering, record keeping, and hotel management systems (e.g., Opera).
• A proactive problem-solver with impeccable communication skills and the diplomacy to handle sensitive situations with discretion and tact.
• A genuine passion for delivering unparalleled guest service and the energy to thrive in a fast-paced, dynamic environment.
• Flexibility to work across a rotating roster, including evenings, weekends, and public holidays.
To Apply
If you are a service-focused leader ready to elevate the guest experience within a celebrated luxury hotel, we invite you to apply. Please submit your resume and a cover letter detailing your leadership experience and approach to luxury service.
Please note: All applications are confidential. We are acting as the exclusive recruitment agent for this role, and our client's identity will be disclosed to shortlisted candidates.