At Custom Fleet we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.
When you join Custom Fleet, you're joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse crew means you'll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go‐getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn't everything, we're proud of our success and love it when we reach the #1 spot.
ABOUT THE ROLE
We are seeking a Senior Product Manager – Fleet Services to the execution and delivery of the Fleet Services category strategy across ANZ, in addition to supporting the fuel and decarbonisation portfolios.
This role translates strategic direction into well‐defined product enhancements, pricing recommendations and improved experience design across fuel solutions, emissions and decarbonisation capabilities. This role focuses across compliance services including Vehicle Registration, FBT Management, Road User Charges (RUC), Infringement Management and Toll Management.
The role is focused on effective delivery, progressing roadmap initiatives, contributing to cost‐to‐serve improvements through product design and development and ensuring Fleet Services solutions are commercially sound, operationally scalable and aligned to the broader Custom Fleet ecosystem.
* Executes defined elements of the Fuel, Decarbonisation and Fleet Services portfolios.
* Supports delivery of agreed revenue and margin objectives through initiative execution and pricing recommendations.
* Leads execution of assigned product initiatives from concept through launch and optimisation.
* Coordinates cross‐functional teams across Product, Technology, Operations and Commercial to ensure initiatives are delivered on time and meet defined objectives.
* Identifies opportunities to enhance propositions and improve product performance.
* Contributes to business cases for product enhancements and new initiatives.
* Monitors performance post‐launch and recommends continuous improvements.
* Supports ongoing enhancement of fuel, decarbonisation and fleet service offerings based on customer insights and regulatory changes.
* Contributes to integration across product journeys within the broader Custom Fleet ecosystem.
Other duties
* Contributes to the design and refinement of customer and operational experiences across Fleet Services products.
* Identifies opportunities to simplify workflows, improve scalability and reduce cost‐to‐serve.
* Supports automation and system enablement initiatives in partnership with Technology and Operations to improve efficiency and reduce friction.
* Partners with Sales and Marketing to support go‐to‐market activities.
* Provides product knowledge and value articulation to Sales and Operations teams.
* Builds and maintains effective working relationships with suppliers and relevant regulatory stakeholders.
* Maintains awareness of market trends, regulatory developments and competitor positioning.
Education & Experience
* 5+ years' experience in product management, fleet, mobility or financial services.
* Proven track record of delivering product enhancements, executing roadmaps and achieving measurable commercial outcomes.
* Bachelor's degree in business, commerce, technology or a related field.
Other
* Tertiary qualification in Business, Finance or equivalent experience.
* Experience within fleet, automotive, leasing or financial services industries.
ABOUT YOU
The successful candidate will portray the following:
* Manages Complexity – Making sense of complex, high‐volume and sometimes contradictory information.
* Commercial Acumen – Applies strong financial and commercial judgement to product decisions.
* Action Oriented – Drives disciplined execution and delivers outcomes.
* Plans and Aligns – Prioritises work effectively in line with strategic and commercial objectives.
* Ensures Accountability – Takes ownership for delivery and outcomes.
* Communicates Effectively – Clearly articulates product value, trade‐offs and recommendations to diverse stakeholders.
Other
* Collaborates – Works effectively across matrixed teams to achieve shared goals.
* Instils Trust – Acts with integrity, transparency and authenticity.
FOR YOU
* Take 5 program - potential to earn an extra week of annual leave
* Collaborative hybrid work environment - 3 days in office
* Gender‐neutral parental leave - 12 weeks paid
* Dress for your day policy
* Intersection - our Diversity Network
* Cultural Leave swap
* Ongoing investment in your growth via our digital learning platform, Degreed
* Reward and recognition programs
* Volunteer and community engagement opportunities
* Wellbeing leave
OUR DIVERSE CREW
Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our Values, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.
Unlawful Conduct Commitment
Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.
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