We are seeking a Service Desk Analyst / Support Engineer with experience operating in a corporate environment, to assist with technical support and project work. Strong technical skills (ability to provide face to face and remote support), excellent communication skills and a customer centric approach.
The role will include Level 1 and Level 2 Service Desk tasks as well as video conferencing support.
Responsibilities
* Input into the development of systems, tools and procedures that improve our capabilities
* Actively take part in Change, Incident and Problem Management
* Triaging and classification of inbound requests and incidents, sometimes directly from clients
* Vendor management
* Ensure the effective and efficient operation of ICT services
* Ensuring incidents are resolved within agreed service level commitments
* Managing and maintaining the ICT asset and software license registers
* Ensuring ICT maintains a low risk profile and a secure IT environment
* Maintain systems at a supported version by applying latest patches and service packs
* Recognising the potential for automation of processes
* Participate in after hours and weekend support
* Ensure that all ICT documentation is developed and maintained
Knowledge and Experience Required
In depth experience supporting Microsoft Windows based operating environments including:
* Microsoft 365 & Azure AD: Proficiency in user account management, licensing, MFA setup and use PowerShell
* Exchange & Active Directory: Experience with mailbox creation, group policy.
* Endpoint Management: Imaging and provisioning via Intune and SCCM
* Video Conferencing Experience: Supporting Video Conferencing hardware in MS Team enabled rooms
* Demonstrated high level of customer service skills, including the ability to relate to a range of people with varying levels of ICT competencies in a friendly and professional manner.
* ITIL Certifications
* Exposure to networking or CCNA certification - highly regarded
* Excellent communication skills both written and verbal
* A passion for technology
* Strong problem solving
* Exposure to product lifecycle management
* Self-starter, capable of working with minimal supervision and the ability to independently research processes
* Great time management skills and prioritising to work toward a fixed deadline
* Logical and structured approach
* Attention to detail
Your interest will be treated in the strictest of confidence.
To submit your application, in strict confidence, please apply online using the appropriate link
Diversity, Equity & Inclusion at Hudson
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Casual Loading
*Please note for all
Australian*
based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.