Customer Service Coordinator Job Description
This role involves supporting a sales team by processing orders, maintaining accurate data entry in internal systems, and liaising with internal departments to ensure customer needs are met efficiently. The role is email-based and does not involve direct face-to-face or high-volume phone contact.
Key Responsibilities:
* Respond to customer enquiries via email in a professional and timely manner.
* Process orders and ensure accurate data entry in internal systems.
* Liaise with internal departments (sales, supply chain, accounts, technical).
* Support the sales team with quotes, reporting, and CRM updates.
* Track order progress and follow up on pending items.
* Maintain accurate pricing, customer, and product records.
For this position, we require someone who is highly accurate with data entry and record-keeping, has excellent written communication skills, and is comfortable using Microsoft Office and ERP/CRM systems. Experience in sales support and customer service is also desirable.
The ideal candidate will be reliable, proactive, and enjoy supporting team-based outcomes. If you have experience in electronics or manufacturing, or logistics, it would be a plus.