Personal Banking Consultant
HSBC Australia – Branch in Sydney
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market‑leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra‑high‑net‑worth individuals and their families. We help our customers to take care of their day‑to‑day finances and to manage, protect and grow their wealth.
We are on the lookout for Personal Banking Consultants to join our branches in Sydney to help deliver value to our customers and thrive in a collaborative team environment. This is an entry‑level banking role that will allow you to expand on your customer service experience and build your banking career with a global leader.
Responsibilities
* Provide a seamless end‑to‑end customer experience by advising them on appropriate products and services.
* Be the brand ambassador for HSBC in our branch and liaise directly with customers.
* Introduce, promote and assist customers with digital banking solutions.
* Contribute to fulfil customers' needs by providing personal banking products and services with a customer‑centric approach.
* Manage customer feedback and enquiries effectively.
* Participate in ongoing training and development plans.
Requirements
* A proven track record in customer excellence gained in banking, sales, hospitality or retail.
* The desire to develop your financial expertise and grow your career.
* Ability to understand and provide solutions to meet individual customer needs.
* A passion for delivering first‑class customer service and making a difference.
* A proven ability to multitask and strong attention to detail.
* The Higher School Certificate or equivalent certification.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia -
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will never communicate to applicants via non‑HSBC channels such as SMS, WhatsApp or Facebook, so please be careful if anyone attempts to contact you via these channels.
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