IT Service Desk Manager / Delivery ManagerPeoplebank West Perth, Western Australia, AustraliaIT Service Desk Manager / Delivery ManagerPeoplebank West Perth, Western Australia, Australia1 day ago Be among the first 25 applicantsStrong experience with ITIL OR ITSMInitial 6 months contractSeeing experience managing IT service desksStrong experience with ITIL OR ITSMAbout The RoleWe are seeking an experienced IT Operations Manager or IT Service Delivery Manager to lead our IT service desk and operations functions, ensuring seamless delivery of support services in a dynamic enterprise or government environment.Key ResponsibilitiesLead and manage IT service delivery teams to meet SLA and customer satisfaction targetsOversee daily operations, including incident, request, change, and problem managementEnsure ITIL-aligned processes are followed and continuously improvedManage ITSM tools such as ServiceNow, Halo, or RemedyCollaborate with MSPs and third-party vendors to ensure consistent service performanceMonitor compliance with IT policies, standards, and reporting requirementsDrive continuous improvement through analysis of service trends and feedbackRequired Skills & ExperienceProven experience in managing IT service desks or operations teams within enterprise or government sectorsStrong working knowledge of the ITIL framework (ITIL certification preferred)Hands-on experience with incident, change, request, and problem managementProficient with ITSM platforms (e.g., ServiceNow, Halo, Remedy)Demonstrated ability in vendor and contract management, including with MSPsExceptional customer service and stakeholder communication skillsFamiliarity with IT compliance, auditing, and governance practicesHow To ApplyIf you are interested and possess the required experience, please apply now via the link below to be considered.Contact: Alson Fernadnes - (08) 9423 1403 - (Job reference: 266657)Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at Peoplebank by 2xGet notified about new Information Technology Service Desk Manager jobs in West Perth, Western Australia, Australia.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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