Account Management Opportunity
Job Description:
Create impact as a highly skilled account manager. Develop and maintain strong relationships with key stakeholders to drive business growth and deliver exceptional customer experiences.
This role is ideal for an experienced insurance professional looking to take their career to the next level. You will be responsible for managing a portfolio of broker and policyholder relationships, leveraging your industry expertise to deliver tailored solutions and support sustainable growth.
Key Responsibilities:
* Build Relationships: Foster trusted connections with brokers and policyholders to drive business growth and retention.
* Drive Growth: Achieve growth and return objectives through targeted plans, new business pipelines, retention efforts, and improving underperforming policies.
* Enhance NPS: Deliver exceptional account management services that support quality underwriting, claims services, and efficient complaint resolution.
Requirements:
- A background in insurance or similar client-facing roles.
- Strong skills in engaging and influencing stakeholders, including senior management.
- Significant experience in the insurance industry, in-depth knowledge of workers compensation to support quality underwriting and claims outcomes.
- Ability to balance improvement initiatives with customer, regulator, and community expectations.
- Develop strategic engagement and service plans with brokers and policyholders.
- Demonstrated leadership skills through significant change, achieving results through others.
- Manage resources effectively to meet business goals.
- Outstanding verbal and written communication skills, capable of addressing varied audiences.
Benefits:
* Dedicated career growth programs.
* Flexibility options.
* Employee network communities.
* Community volunteer days.
About Us:
We are a purpose-led organization focused on creating connection and belonging. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.