Verandah Brands is the home to online renovation brands TileCloud, Yabby, and Dawn Lighting who are shaking up the industry with a hassle-free, design-led buying experience. We're committed to making renovating easy, fun, and inspiring.
We are seeking a full-time or part-time team member to join our Showroom and Design crew, helping customers make tile, tapware and lighting selections for their new build or renovation. Day to day you will provide excellent customer service, offering expert design guidance and product advice, processing sales and payments, measuring customer plans, and creating quotes.
About the role
* Host our customers during their visit to our flagship Showroom. Work independently and as part of a cohesive team to ensure first-class customer service.
* Conduct design appointments both in the showroom and online, create tile, tapware and lighting plans, and provide follow up service to nurture sales opportunities.
* Provide design guidance and assist clients in making tile, tapware, and lighting selections for their new build or renovation.
* Measure customers' plans and create quotes, following up with clients to nurture opportunities into closed sales.
* Process sales and take payments.
* Support the wider team with ad hoc tasks such as, but not limited to, samples outreach, showroom maintenance & process improvement projects.
* Identify areas to improve overall customer experience and sales effectiveness across all channels.
* Full-time and part-time opportunities available with flexibility required to work some Saturdays
About you
* You bring positive energy and enthusiasm to every interaction.
* You love making people feel confident in their design decisions.
* Experience in customer service or retail sales.
* Qualifications in interior design are a plus.
* Experience and knowledge of lighting products is an advantage but not required.
* Ability to receive coaching and feedback with curiosity and respect.
* Exceptional communication skills and the ability to build relationships with clients.
* High attention to detail and ability to multitask.
* You thrive in fast-paced, social environments.
* Must be flexible to work some Saturdays if needed.
About us
TileCloud, Yabby, and Dawn are digital-first renovation brands helping people to create the home of their dreams. We do this with inspiring and educational content, first-rate customer service, expert design support and a refreshingly simple product range.
As an established startup straddling the design and tech sectors, we're small enough that you can have your ideas heard, and large enough that you can create real change in the industry.
As well as being an exciting place to work, Verandah Brands offers:
* A fun, dynamic and collaborative workplace culture
* Networking opportunities with leading eCommerce and Technology brands
* Birthday celebrations and team events
* A friends and family discount