Responsibilities
* Organise appointments and prepare admission paperwork
* Conduct follow‐up requests and make reminder calls for visits
* Maintain accurate and effective record management systems, including preparation of medical records
* Perform Health Fund Checks (as required)
* Manage the collection of excesses/co‐payments
* Coordinate with staff from other departments
* Complete other clerical tasks such as data entry
* Greet all patients and families
* Manage a busy reception desk
* Answer and redirect calls
* Handle enquiries with a friendly and professional manner
* Manage clerical and administrative responsibilities such as Private Practice billing
* Maintain accurate and timely patient information data collection and processing of medical records
Essential Qualifications
* Demonstrated experience in administrative tasks with a customer‐focused approach
* Proven flexibility and reliability
* Excellent interpersonal and professional communication and liaison skills
* Demonstrated written communication skills
* Initiative and ability to problem‐solve
* Highly developed organisational skills with the ability to prioritise tasks and meet deadlines in a fast‐paced environment
* Strong attention to detail
* Demonstrated ability to work within a team structure in a multi‐disciplinary environment, treating everyone with courtesy and respect, and responding positively to requests for assistance
* Ability to use patient information and record systems and a commitment to patient confidentiality
* Strong computer skills and willingness to learn and use patient management systems and databases
Desirable Qualifications
* WebPas hospital system experience
* Medical secretary experience
About us...
Lady Davidson Private Hospital is one of the largest private dedicated rehabilitation hospitals in Australia affiliated as a teaching hospital with Sydney and Macquarie Universities. With 115 inpatient rehabilitation beds, the hospital has been designed to promote rehabilitation through our inpatient programs.
Applications close: 19th March 2026
For further enquiries please contact our Front Office Manager via email karen.lacey@healthscope.com.au
To Apply: Please check out our website and in LOCATION enter Lady Davidson to be taken to our online application form.
Please include a cover letter stating why you're interested in this role and your availability, along with your CV including contact details of two professional referees.
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