About the role
As Department Manager at Bunnings, you will be responsible for the ongoing daily operations, sales and high-volume stock management within your specialist area. You will work closely with fellow Coordinators in such departments as Service, Inside the Home, Builders and Lifestyles & Garden whilst reporting directly to your Operations and Complex Manager.
You and your team of 20+ team members will be efficient, organized and be the go-to for our fantastic customers. Your role will help drive Service and Operations within your department by training and developing your team, providing Best Experience to our customers, and ensuring your department is showcasing our Widest Range and Best Prices.
You will be required to monitor and measure customer service levels, liaise with various teams in Merchandising, Store Leadership and H&S whilst also developing strong relationships with our suppliers.
This role includes a minimum of 1 in 3 weekend roster and some public holiday work is required.
What's involved
* Lead a team of 20+ to maintain an engaged and safe work environment, while also performing duty manager responsibilities, including opening and closing the store across weekdays and weekends.
* Build team capability on Best Experience and Safety Culture & Compliance, including team engagement, performance management and recognition.
* Rostering and strategic planning for your team to deliver on our service promise.
* Driving department sales through strong merchandising & monitoring of key metrics.
* Action customer feedback to improve the end-to-end customer experience.
* Own department stock accuracy including adjustments, replenishment discipline and loss prevention processes.
Who we're looking for
Our ideal candidate will have previous retail leadership experience, leading a department or similar, an individual with a strong passion for customer service and merchandising standards. This role is results focussed, therefore the ability to achieve results by working closely with your team is a must and you are approachable and confident when interacting with team and customers.
Requirements
* Previous experience supervising a team in a fast-paced environment
* Proven ability to coach and develop others, providing feedback and getting the best out of a team
* Ability to be on your feet assisting with customers across a wide range of retail hours
* Hold an open, honest, and respectful communication style
* Eagerness to learn about new products
Benefits
* Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks
* Free standard OnePass membership
* Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
* 12 weeks paid parental leave, regardless of gender
* Annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
Application Process
To apply, please submit your application and complete an online chat interview (20 minutes). If successful, next step includes an online video interview (15 minutes). If you're a match, we'll invite you to an onsite meet and greet with our leaders (30 minutes).
EEO Statement
We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.
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