HIA is seeking a friendly and professional Customer Service Administrator to join our National Office team in a part-time, school-hours role (Monday to Friday, 9:30am–2:30pm). This position is ideal for someone seeking consistent hours while playing a key front‑of‑house role in a national association.
If you enjoy working with people, take pride in delivering excellent customer service and are happy juggling reception and administration duties, we’d love to hear from you.
About the Role
As a member of the National Reception Group, you will play an important role in ensuring every interaction with HIA reflects professionalism, warmth and efficiency. You’ll handle a variety of enquiries across phone, email, walk-ins and digital channels, while also providing valuable administrative support to the National Office team.
Key Responsibilities
Customer Service & Reception
* Respond to inbound calls and voicemails as part of the national reception roster
* Provide a welcoming, professional first point of contact for visitors
* Triage enquiries, provide warm transfers, log callback requests and escalate where appropriate
* Support front-of-office visitor management and enquiries
Administration Support
* Manage incoming and outgoing mail and courier services
* Order and manage office stationery, consumables and staff amenities
* Check, code and reconcile invoices in line with HIA procedures
* Manage shared inbox enquiries and internal systems, escalating or redirecting as required
* Maintain visitor, attendance and parking records
* Provide general administrative support to the National Office team
* Assist with basic building or facilities coordination tasks
Work Environment & Events
* Maintain a welcoming and well-presented reception area
* Support internal meetings, local activities and events as required
* Undertake other duties as requested by the Group Operations Manager or delegate
What Success Looks Like
* Delivering consistently high-quality customer service
* Managing inbound calls and enquiries within expected timeframes
* Providing timely and accurate administrative support
* Maintaining a professional, welcoming environment aligned with HIA values
* Handling confidential information appropriately and confidently
About You
You will bring:
* Experience in a front-of-house, reception or customer-facing role
* A proven ability to manage a medium volume of enquiries (phone, voicemail, walk-ins and internal queries)
* Strong communication, interpersonal and administrative skills
* Confidence with Microsoft Office and a willingness to learn new systems
* The ability to prioritise competing tasks and work both independently and as part of a team
* A positive, resilient and adaptable approach with a “can-do” attitude
Why Join HIA?
At HIA, you’ll join a collaborative and supportive workplace where professionalism, service and teamwork are valued. This role offers variety, visibility across the association and the opportunity to be a key part of our National Office operations.