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Who is Audika?
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. The group employs more than 22,000 staff worldwide in over 30 countries and distributes hearing healthcare and intelligent audio solutions to more than 130 countries.
In Australia, Audika has over 350 clinics providing hearing services. We aim to improve the quality of life for people living with hearing loss.
Responsibilities
We are seeking a meticulous, driven, and passionate customer service individual to be a Clinic Co-Ordinator at our Albany Plaza hearing clinic, full-time (Monday to Friday, 9am-5pm). If you enjoy helping people and improving their hearing and quality of life, keep reading This role is vital in contributing to clinic performance and enhancing customer experience. You will collaborate with Clinicians and Hearing Technicians to deliver quality hearing healthcare outcomes and learn about our products, services, and funding programs. Using this knowledge, you will apply tailored sales strategies to ensure clients receive the best solutions.
Ideal Candidate
* Previous administration or customer service experience in retail, hearing care, pharmacy, or allied health
* Experience working with an older demographic (preferred)
* Strong interpersonal skills and empathy for clients
* Willingness to support nearby clinics
* Higher School Certificate (HSC) or TAFE Qualification
* Advanced computer literacy
Benefits
* Permanent full-time role in a global organization
* Performance incentives
* Supportive team environment
* Career development and training opportunities
* MyRewards discount program
* Online Wellbeing centre
* Employee Assistance Program
* Birthday and Christmas gifts
Our Values
We value diversity and inclusion, fostering a culture of trust, teamwork, innovation, and a can-do attitude. Our employees are at the heart of what we do, connecting clients through our hearing solutions.
Additional Information
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Finance and Sales
* Industry: Medical Equipment Manufacturing
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