Overview
Primary Details: Time Type – Full time; Worker Type – Employee. Location – Melbourne, VIC. Permanent role, full‐time hours, hybrid working – a mix of in‐office and work‐from‐home.We are seeking an experienced Senior Public Liability Claims Officer to join QBE's Liability Claims Team. In this role you will manage a diverse portfolio of Public Liability claims, including personal injury and property damage matters, ensuring all handling aligns with legislative requirements and contributes to team objectives.
Responsibilities
* End‐to‐end claims management, ensuring accurate completion, validation and progression of claims across personal injury and property damage matters.
* Managing liability claims through assessment, policy interpretation and lifecycle progression, escalating complex or uncertain matters where required.
* Interpreting policy coverage and determining applicability, including applying underwriting guidelines and policy wordings.
* Building and maintaining strong relationships with insureds, brokers, investigators, solicitors and the general public.
* Ensuring adherence to statutory guidelines, privacy requirements and internal standards, including completion of self‐audits to support positive audit outcomes.
* Responding to all enquiries in a timely, accurate, professional and courteous manner.
Qualifications
* Demonstrated experience handling Public Liability claims, including personal injury and property damage and/or relevant legal qualifications.
* Strong technical skills across personal injury, property damage and product liability, with the ability to think analytically and make sound decisions.
* Exposure to dispute resolution processes such as mediations, settlement conferences or court proceedings.
* Confident negotiator with the ability to interpret key information, including policies, investigation findings and industry guidelines.
* Proven ability to build strong relationships and work collaboratively with lawyers, assessors and other external partners.
* Well organised, able to manage a varied claims portfolio and prioritise effectively in a fast‐paced environment.
* Legal knowledge and/or legal background will be highly regarded.
* Key skills: Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional Collaboration, Liability Analysis, Managing Performance, Negotiation, Risk Assessment, Sound Judgment, Stakeholder Management.
Benefits
* Hybrid Working – a mix of working from home and in the office to enhance work/life balance.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* 18 weeks' gender‐equal flexible leave for all new parents, including paid super.
Legal
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Contact us at recruitment@qbe.com for support with access requirements, alternative work arrangements or to connect with one of our networks. Application Close Date: 10/06/2026 11:59PM.
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