Caloundra location
World Leading Optics Company
Permanent Monday-Friday role
ZEISS is a world leading optics company. We are seeking an experienced, conscientious and customer focused person to join us in our ZEISS Caloundra office. Reporting to the Customer Support Manager, you will be responsible for the day-to-day coordination with customers to deliver customer satisfaction and expectations.
The key responsibilities for this position include:
Inbound & outbound calls
Provide excellent customer service & support within a fast-paced environment
Develop and strengthen customer relationships
Identify business opportunities through customers sales trends & suggest improvements
Work in partnership with Customer Support Manager, Business Development Representatives and Lab Manager to meet company targets and address any customer issues
The key skills required for this role include:
Experience in the Optical Industry would be highly regarded
Experience in the field of customer service
Excellent customer service focus, including professional phone manner, attentiveness, and patience
Excellent communication skills
Strong attention to detail with the ability to think outside the box
The ability to multitask and prioritize competing demands
High-level problem-solving skills, with the ability to be flexible, often dealing with ad-hoc queries from customers
Sound computer literacy
If you are a highly motivated team player that excels in dealing with customers, we would like to hear from you. Your experience in the optical industry will be an advantage in addressing and relating to specific customer requirements. You will be able to work efficiently and remain calm under pressure.
You will be rewarded with a competitive base salary, working within a highly skilled team workplace.
Your ZEISS Recruiting Team:
Kellie Grant