Lead Technical Support Specialist
A key role in providing expert technical support to students and researchers in a design-focused lab setting.
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About the Opportunity
This position is responsible for managing the day-to-day operations of a digital fabrication lab, ensuring that the facility meets the technical teaching, learning, and research needs of the School. The successful candidate will have strong organizational and time management skills, with the ability to coordinate multiple stakeholders and staff.
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Main Responsibilities
* Oversee the operation of the digital fabrication lab, developing the facility to meet the needs of students and researchers.
* Provide specialist digital fabrication services, training, and support to students, researchers, and technical staff.
* Manage a team of technical staff, including ongoing, casual, and student assistant positions.
* Ensure compliance with work health and safety standards.
* Develop technical instruction materials and collaborate with academic staff to provide excellent teaching support and support student experience.
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Key Requirements
* An expert background in digital fabrication and making, with leadership and administrative skills.
* Strong organization and time management abilities, with the ability to coordinate multiple stakeholders and staff.
* High-level computer skills, including design software, CAD, and CAM, with the ability to learn, master, and instruct new software as required.
* Proficiency with Excel and the ability to operate a range of scheduling and record-keeping systems.
* Dedicated to teaching and learning, with the ability to design and run in-person inductions, as well as develop online resources for the lab.
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Benefits
The successful candidate will have the opportunity to work in a dynamic and evolving environment, with a focus on digital fabrication and making. They will be part of a team that is committed to providing excellent technical support and service excellence to stakeholders.