Overview
We are currently seeking a Casual Customer Service Agent to join our operations team in a luxury corporate aviation service company. The role involves meeting and greeting VIP clients, journey administration and food and beverage service, with duties on the tarmac.
A day in this role is never the same.
The successful candidate will deliver a range of passenger, client and crew services, requiring both physical and mental stamina.
Responsibilities
- Initial client welcome, visit enquiry and executive lounge service
- Flight administration, including set-up and billing
- Meeting room and bathroom facility management and refreshment
- Passenger and crew escort to / from aircraft and lounge
- Passenger and crew escort through T1 International Terminal
- Driving of crew and passengers both airside and landside
- Enquire and assist aircraft crew with requests pre and post flight
- Coordination of third-party suppliers, i.e. making catering, hotel and limousine bookings and ensuring these arrive on time for aircraft arrival or departure
- Maintenance and cleaning of the premises, including company vehicles and ramp equipment
Qualifications
- Physically fit with the ability to lift up to 20kg
- Demonstrated ability to deliver a luxury service experience
- Must be reliable and motivated to work on a flexible roster, including on weekends
- Ability to work within a fast-paced environment and meet critical deadlines
- Ability to work as part of a team and autonomously
- Be fluent in spoken and written English with excellent communication and computer literacy skills
- Be immaculately presented
- Must be willing to work in all weather conditions
- Must hold a current Drivers Licence
- Australian citizenship or permanent residency required
- Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment
This position is employed on a casual basis, working a rotating flexible roster across 7 days per week, 24 hours per day, including weekends. Strong availability is a must.
Please apply through the appropriate channel for the vacancy listing.
#J-18808-Ljbffr