Technical Training Specialist
The ideal candidate will possess a deep understanding of instructional design, adult learning principles, and training evaluation methods. They will have a proven track record in developing and delivering impactful training programs that strengthen technical capabilities and align with company values.
Key Responsibilities:
* Develop and implement a robust training program for induction, up-skilling, and change management initiatives within the Customer Support team.
* Maintain a repository of 'always-on' training materials that are accessible at any time to meet ongoing training needs and support continuous learning.
* Collaborate with stakeholders to enhance training effectiveness and align training programs with evolving business needs and customer expectations.
* Conduct floor walking and provide hands-on support to new starters during their initial week/s on the job, ensuring they feel confident and prepared to deliver exceptional customer support.
Requirements:
* Certificate IV in Training (highly desirable), or an Undergraduate degree in Business Administration, Human Resources, Education, or a related field.
* Proven experience as a trainer or training coordinator in a customer-facing role.
* Strong understanding of customer-facing processes, technical support environments, and service-oriented industries.
* Excellent communication skills, both verbal and written, with the ability to deliver engaging presentations and training sessions.
Benefits:
* A mix of in-office and remote working.
* Learning and career development opportunities.
* 16 weeks paid primary carers leave.
* 12 weeks paid secondary carers leave.
* Annual team-based volunteer day.
* Birthday Leave.
* Power Up Day (Additional day of leave).
* Weekly team social events, snacks, craft beer, and wine, ping pong and video games.
* Taco Tuesdays.
* Mental health and wellness initiatives.
* Novated leasing.