**Permanent, full-time position**:
- **Remuneration circa $110k - $130k + 10.5% super, according to experience**:
- **Not-for-profit salary packaging benefits**:
- **Onsite carparking, meals and uniform provided**
Our client, Burgmann College, ANU is a not-for-profit residential community affiliated with the Australian National University, which provides academic support, pastoral care, student supervision and collaboration with student bodies, with a strong emphasis on providing students with freedom and growth alongside responsibility.
Due to the pending retirement of the incumbent of the position an opportunity has become available for an outstanding Manager of Residential Services to join the Burgmann College leadership team. This is a broad and interesting role, which has the responsibility of managing and coordinating the operations and activities for the residents and guests of the College, including administrative staff.
This position has oversight of the residences and their staff and students, including housekeeping, catering, and administration areas, and is a unique, rewarding role, well suited to someone with high level operational management, business planning and people skills.
**Key duties and responsibilities include**:
- Managing the College's undergraduate and postgraduate admissions process with the university, ensuring occupancy requirements for the College are met, and reporting occupancy outcomes to the Principal.
- Overseeing the Housekeeping, Administration, and Catering teams, and monitoring the overall presentation of the College.
- Supporting the Deputy Manager of Residential Services to oversee the reception team duties and schedules, ensuring a positive experience for residents, staff, visitors, and conference guests.
- Managing IT, security and maintenance requirements in conjunction with the Manager, of Business and Finance.
- Providing conflict resolution for residents where needed.
- Managing accounts receivable and any debt recovery, ensuring payments are accurate and invoicing is carried out correctly.
- Attending monthly management meetings and liaising with relevant committees.
- Ensuring compliance with WHS guidelines, policies, and legislation.
- Overseeing contractors, supplies, and stock, in collaboration with various managers and committees.
- Supporting business planning and operations.
**The skills and experience we are seeking**:
- Experience in residential management or a related area such as hotel management.
- Operations and finance management skills, including budget and inventory management.
- Understanding of WHS practices and guidelines, with an ability to strictly adhere to them.
- High level computer skills particularly in the Microsoft Office Suite, contemporary finance software and the ability to learn various in-house systems.
- A Working with Vulnerable People Card is required for this role, and tertiary qualifications or training in management, strategic leadership; experience and skills in mediation, or mental health first aid would be highly regarded.
- Emotional intelligence with proven leadership abilities in managing, mentoring and developing teams
- High level relationship and stakeholder management experience
- Exceptional verbal and written communication skills
- A healthy ability to work independently and delegate appropriately
- High level representational skills and enjoy working in a busy, yet highly collaborative environment
You will be rewarded with an excellent remuneration package, (which includes not-for-profit salary packaging benefits) onsite carparking, extensive employee benefits including meals and uniform, along with ability to be part of a high calibre team, committed to excellence.