Position: Office Administrator:
Reports To: Dialysis Clinic Manager
General Administration
* Answer the switchboard in a courteous and professional manner.
* Liaise with patients and their families in a compassionate manner.
* Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
* Responsible for petty cash dispersal and reconciliation.
* Responsible for maintaining the levels of and ordering general office supplies.
* Actively participates in the quality improvement program.
* Coordinate the use of the center for physicians and/or public hospital visiting staff.
* Act as a contact point for IT issues in the clinic.
* Collate and forward state statistics and internal Clinics statistics as required.
* Data entry as required.
* Manage accounts payable processing for the Clinic.
* Liaise with maintenance contractors to enhance the operational work area and ensure compliance with the occupational health and safety policy.
* Provide administrative support for the Clinical Advisory Committee (where applicable).
* Organize transport for patients to and from the dialysis clinic.
* Book and manage appointments for patients.
* Other duties and responsibilities as assigned by the Clinic Manager.
Billing Administration
* To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
* Prepare and collate all required supporting documentation required to accompany invoices.
* Undertake banking procedures for all cheque and cash payments.
* Prepare and maintain an accurate record management system of all patient records.
* Prepare and maintain reconciliation records.
* Forward ISIS data to State related Health Commission on a monthly basis.
* Forward HCP data to Private Health Funds on a monthly basis.
Competencies (attitude, skills, typical qualifications & experience)
* Minimum 2 years’ experience in an Administration position.
* Intermediate computer competence in MS Office.
* Experience in health fund Billing Administration.
* Excellent Customer Service skills.
* Effective communication and interpersonal skills including the ability to operate within a multidisciplinary and multicultural team.
* Work with confidentiality, discretion and maturity.
* Ability to multi-task in an at times busy and stressful environment
* Ability to prioritize tasks around interruptions and unplanned events
* Knowledge
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