Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About The Role (your Why)Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.This is an onsite role working either entirely in Parkes, or between both Parkes and Dubbo.To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.What You'll DoAt the moment, as Desktop Support Engineer you will be focused on:Providing excellent technical support in a high-paced environment where customer satisfaction is paramountAssisting new users with their IT hardware collection and setupEnsuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customersRecording all customer contacts in the appropriate ITSM toolKeeping customers updated with regards to their ticketsUsing tools and processes to deliver services to customers in accordance with SLAsProactively manage and maintain customer infrastructure as directedInitiate and drive service and process improvementFollow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.What You'll BringTo be successful in this role, you will have demonstrated the following:Exceptional customer experience with regard to end user servicesThe ability to prioritise work to ensure achievement of all service level agreementsSound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devicesYou will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time managementWhy join us here at Datacom?Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
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