About the role:
The Senior Functional Analyst supports the Communities and Families Portfolio, working collaboratively within a small team to implement a range of solutions and initiatives. The role is central to defining business problems, identifying opportunities for efficiency gains or enhanced customer service, and translating these into actionable system designs.
Key responsibilities include gathering and analysing business requirements, assessing alignment with existing products, and providing expert advice on functional specifications. The analyst documents user stories and both functional and non-functional requirements in line with established standards, and designs system solutions that leverage technology to deliver high-quality outcomes.
This role is pivotal in delivering program releases and ensuring adherence to best practices throughout the delivery lifecycle. It also involves stakeholder engagement, reporting, quality assurance, and risk management. The Senior Functional Analyst works closely with business sponsors and steering committees to ensure solutions are aligned with strategic objectives and deliver measurable value.
About us:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.
About you:
Can you demonstrate the following?
* Build domain expertise in business applications and processes to enhance stakeholder engagement and optimize solution design.
* Acquire and apply system configuration skills for department approved SaaS platforms.
* Support system and user acceptance testing to ensure solution integrity and user satisfaction.
* Demonstrate the impact of role actions and outcomes on clients and the department's service delivery capabilities.
* Facilitate and lead stakeholder workshops to define business challenges, identify efficiency opportunities, and enhance customer service.
* Ensure compliance with government, eHealth, and ETB strategies and policies, including adherence to the PDM and other endorsed methodologies.
Qualifications / Specialist Expertise
Qualifications
* A relevant IT related degree or qualification will be highly advantageous to this role.
* Certification in PRINCE 2 or other project management methodology is highly desirable.
* Agile project experience will be advantageous.
Specialist Expertise
* Previous experience as a Senior Functional Analyst working on successful ICT projects including large software application development implementations.
* Previous experience in a wide range of project delivery methodologies including Agile and SDLC.
* Previous experienced in delivering agile projects.
* Previous experience in a wide range of technologies in custom development and package implementations.
* Desirable experience working in Government sector.
* Desirable experience working in Oracle CRM products.
What we offer:
* The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
* A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
* A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.
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