Australian AI leader seeks a professional to bridge traditional customer experience operations with cutting-edge technology. Collaborate with CX leaders to craft strategic roadmaps and facilitate workshops, driving measurable outcomes.
Key qualifications include at least 5 years of CX operations experience and deep expertise in AI technologies. Successful candidates will redefine customer experience and shape the future of AI.
Broad skills in AI strategy and implementation, data analysis, business process improvement, digital transformation, and change management are essential. Experience working with cross-functional teams, prioritizing tasks, managing multiple projects, and collaborating with stakeholders is also required.
Transform complex data into actionable insights, drive business growth through informed decision making, and develop innovative solutions to enhance customer experience. A strong understanding of AI technologies, including machine learning, natural language processing, and computer vision, is necessary.