Spa Supervisor Job Description
To deliver exceptional guest experiences and uphold the highest standards of service in our luxurious spa, we seek a highly skilled Spa Supervisor to join our team.
The ideal candidate will possess strong leadership qualities, excellent communication skills, and the ability to work effectively in a fast-paced environment. Key responsibilities include:
* Supervising and mentoring a team of spa therapists and receptionists
* Maintaining accurate rosters and timesheets
* Providing exceptional customer service and ensuring a seamless experience for guests
* Upselling and cross-selling treatments and products
* Staying up-to-date with all spa services, costs, procedures, and products
Qualifications and Skills:
* Administration and cashiering skills
* Previous experience as a spa therapist in a resort or hotel is desirable
* Excellent time management and personalization skills
* Attention to detail and grooming
* Flexibility to assist in other resort areas
* Understanding of spa culture and health and wellness industry
* Ability to remain calm under pressure and solve problems
* Experience in recommending and upselling treatments and products
* Positive, proactive attitude
* Outstanding customer service skills and friendly personality