About Ezko Services:
Founded in 1987, Ezko is a trusted leader in property and facilities services in Australia. We specialise in cleaning for commercial, retail, and government sites, offering customised, high‑quality solutions backed by ISO‑certified systems. Ezko places strong emphasis on sustainability, using green cleaning methods, reducing environmental impact, and delivering transparency in reporting. Our approach combines rigorous safety and quality standards with client‑focused service and operational innovation. Ezko has grown into a trusted partner for organisations across Australia—proving that professionalism and a personal touch can go hand in hand.
About the Role
We are currently seeking an Experienced Customer Service Managerfrom the Cleaning Industryto join our team. In this pivotal role, you will be responsible for managing a portfolio of multiple sites across Sydney and Regional NSW, ensuring smooth operational delivery and maintaining exceptional levels of client satisfaction.
You will be the primary liaison between our clients, making sure that our high standards are consistently met while leading and supporting on-site cleaning teams.
This role will be primarily on the road, travelling from site to site - MUST HAVE CLEANING EXP.
Key Responsibilities
* Serve as the first point of contact for client communication, ensuring prompt and professional responses to all inquiries and concerns
* Build and maintain strong, lasting relationships with clients to understand and exceed their expectations
* Oversee daily operations of cleaning contracts, ensuring quality service and compliance with agreements
* Lead, mentor, and manage cleaning teams, including scheduling, performance monitoring, and training
* Conduct regular site inspections and audits to ensure adherence to service and safety standards
* Ensure compliance with WHS regulations and implement corrective actions as needed
* Manage rosters, supply orders, and service delivery timelines to meet client and operational requirements
* Liaise with suppliers for procurement and delivery of necessary materials
* Coordinate and manage additional or periodic cleaning services as required
* System compliance with accurate records of site performance, incident reports, and client feedback
What You'll Bring
* Previous experience in a customer service or operations management role, preferably within the cleaning or facilities management industry
* Strong leadership and people management skills
* Excellent communication and interpersonal abilities
* Proven ability to build client relationships and resolve issues effectively
* A proactive, solutions-focused mindset
* Strong organisational skills and attention to detail
* Knowledge of WHS compliance and quality standards
* Valid driver's license and ability to travel between sites as required
If you are passionate about supporting a team in delivering outstanding service, please submit your resume and a cover letter outlining your relevant experience and why you would be the perfect fit for this role.
We would love to hear from you
We're proud to be an Equal Opportunity Employer that celebrates diversity in all its forms. We strongly encourage Aboriginal and Torres Strait Islander peoples, veterans, and individuals from all walks of life to apply—your unique background and perspective are not just welcome here, they're valued.