Lead a high-performing customer service team for a prominent global food brand. Key responsibilities include:
* Driving operational efficiency by combining internal targets with customer feedback.
* Overseeing a team of 5 and setting performance metrics across major retail grocery customers.
* Collaborating with logistics providers, customers, and sales teams to manage stock availability and returns.
* Identifying areas for improvement and proposing cost-saving initiatives.
Requirements:
* Professional experience in a customer-facing role.
* Strong analytical skills and proficiency in MS Office and SAP or other ERP systems.
* Excellent interpersonal and stakeholder management skills.
* Good leadership and people management skills.