Company Description
The Good Guys is a retail icon in Australia, founded in 1952, offering a broad range of the biggest brands in electrical appliances at exceptionally low prices. With over 100 stores nationwide, an online platform, and a commercial division, the Good Guys Commercial, we help families live better for less.
About the Role
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral part of our customer‐facing team, delivering store operations activities in support of a sales‐focused culture and profitable sales growth.
Key Responsibilities
* Deliver effective store administration in line with standard procedures.
* Cash handling and tendering transactions.
* Store multi‐channel fulfilment and stock integrity.
* Telephone management and enquiries.
* Marketing and promotional activity.
* Contribute to financial performance through effective inventory management and management of controllable expenses.
* Manage all sales channel fulfilment in line with procedures.
* Work collaboratively as part of a team to deliver a consistent positive store and channel experience, effectively resolving customer complaints and queries as required.
* Contribute to the Good Guys brand and store experience through quality merchandising, in‐store marketing and presentation.
* Continuously improve sales skills and product knowledge through available online platforms and participation in other development opportunities.
Qualifications
* Customer Focus – Do everything through the eyes of the customer.
* Drives Results – Consistently achieves results, even under tough circumstances.
* Demonstrate Self‐Awareness – Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information
If you are interested in this exciting opportunity, please click apply and upload your CV. All applications are strictly confidential.
Equal Opportunity Statement
The Good Guys is an equal‐opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel you don't meet 100% of the criteria), please don't hesitate to apply!
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