Support Broker and Sales Specialist Role
This is an exciting opportunity to work closely with brokers and aggregators, supporting our Relationship Managers and Business Development team.
Key Responsibilities:
* Team Collaboration: Work effectively with our Manila Relationship Management team to prioritize broker queues and provide timely support.
* Broker Engagement: Handle inbound and outbound enquiries across a diverse product range, delivering responses within expected timeframes.
* Tailored Solutions: Respond to complex scenarios via email, offering clear, customized guidance that helps brokers make informed decisions.
* Service Excellence: Maintain high-quality service while consistently meeting response times.
* Smart Quoting: Use our tools and systems to generate detailed scenario quotes that support broker decision-making.
* CRM Mastery: Accurately capture broker interactions in our CRM to ensure visibility and continuity.
* Strategic Thinking: Apply creative thinking to help brokers structure deals that align with our lending criteria.