Overview
Find purpose you feel, impact you see and a legacy you bring to life.
As Our Systems Support Analyst, you will contribute to delivering reliable IT services and supporting biosecurity-related systems within the Queensland environment.
Responsibilities
* Receive, log, and manage service requests and incidents across various bespoke applications, inclusive of mobile devices and hardware, ensuring timely and effective information sharing and resolution.
* Collaborate with internal teams and external vendors to troubleshoot issues, implement changes, and maintain optimal system functionality.
* Monitor and analyse enterprise system and hardware trends, identifying recurring issues and recommend improvements based on data-driven insights.
* Contribute to the development and application of support standards to track, escalate, and resolve issues effectively, including coordination with subject matter experts when necessary.
* Support the integrity and reliability of service delivery systems for the National Fire Ant Eradication Program by conducting User Acceptance Testing (UAT) on technology updates or scheduled releases.
* Ensure database accuracy through regular investigation, validation and cleansing of data records.
* Assist in refining internal processes and documentation by contributing to the enhancement of procedures, UAT protocols, and general administrative operations.
* Actively contribute to the development and update of application training packages and instructional materials for internal stakeholder audience.
Qualifications
* Experience in customer service roles, preferably in an information systems support environment.
* Experience in hardware and tablet support.
* Experience in Atlassian JIRA service management, Confluence and Microsoft Sharepoint.
* ITILv4 certification.
Why join us
* Have visible impact in your community, and directly contribute to making Queensland a better place to live.
* Flexible working options that encourage a healthy work-life balance.
* Salary sacrificing options and competitive superannuation.
* A variety of fantastic leave benefits, supported across the broader Queensland public sector.
* Access to confidential and free counselling for you and your immediate family members through our Employee Assistance Program.
* We are committed to preventing violence against women and are proud to be a White Ribbon accredited workplace.
Join us and help preserve and protect Queensland's biosecurity.
Applications to remain current for 12 months.
Occupational group: Administration
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