THE ROLE
Housing Services Officers play a vital role in supporting the delivery of client‑centered services to individuals and families who seek housing assistance or reside in public housing. They work as part of a network of community workers and organisations that share the responsibility of working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.
Housing Services Officers are fully competent across the assigned housing functions and apply well‑developed skills in all areas. They may be required to be a local reference point for processes and procedures for less experienced staff and will work in an setting under general supervision.
ACCOUNTABILITIES INCLUDE
- Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
- Apply early intervention strategies to sustain tenancies.
- Use persuasive skills in dealing with clients and stakeholders on all housing matters.
COVID‑19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID‑19 vaccination status in accordance with current guidance, given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID‑19 vaccination status.
HOW TO APPLY
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants must submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre‑employment screening, including a national police check and misconduct screening.
Please apply to submit your interest in this position.
#J-18808-Ljbffr