About the role Traineeship opportunity
Band 1 - base salary of $62,167 per annum (plus super) TasNetworks has a number of traineeship opportunities for enthusiastic and motivated individuals to join our dynamic Customer Services and Connection Services teams.
As a Customer Service Trainee, you'll play an important role in supporting our customers and delivering a great service experience.
Throughout your traineeship, you'll: Respond to customer enquiries across phone, email and digital channels
Process service requests and maintain accurate customer records
Provide timely and clear customer communication, especially during power outages
Work with internal teams and external stakeholders to resolve issues, building strong working relationships
Ensure data accuracy in line with National Electricity Market requirements
Identify opportunities to improve processes and systems About you We're looking for candidates who are enthusiastic, organised and eager to learn.
You'll also bring: Great verbal and written communication skills
Strong attention to detail and data accuracy
The ability to manage your time, prioritise tasks and meet deadlines
A team-focused mindset with a collaborative approach At TasNetworks, you'll receive practical training, mentoring and support in a friendly team environment while earning a nationally recognised qualification (Certificate III in Business).
This is a great opportunity to build your skills, contribute to meaningful work, and start your career in the energy industry.
What's on offer This is a Fixed term (2 year) traineeship opportunity, offering an attractive remuneration and benefits package.
At TasNetworks we want to power a bright future for our people, our community and our customers.
We offer a supportive work environment where safety is at the heart of everything we do.
As an "employer of choice" we offer excellent employee benefits including: Great professional development opportunities
Flexible work arrangements
Electricity discount of 16.66% (following probationary period)
Paid volunteer days (we strive to give back to the community)
Free onsite parking (It all adds up)
Onsite gyms (plus an annual health and wellbeing rebate)
Personalised career pathways and development opportunities
All the equipment you'll need to be successful in your role