We're a multi-award winning MSP where all techs work from home! Due to sustained business growth, we're seeking a tech to join our team.
Whilst this is a work from home team, we require someone who lives in/around Gold Coast or Northern NSW.
We position ourselves as our client's internal IT team and we aim to delight our end users in every experience we have with them. Our clients choose us for our strategy led approach to Managed IT Services, our technical leadership in cloud, networking and cybersecurity products, not to mention our best-in-class service desk which you'll be joining!
We reimburse your travel/petrol costs, so you will need a valid driver\'s license and your own car. Servicing primarily professional services clients, this role is Monday to Friday 8:30am-5pm with very infrequent work required outside of this e.g. a server reboot after hours, and a rotating on call roster that you'll be on once every 7-8 weeks @ $250/hour on top of your salary. However we only average 1 outside hours support call a month, so it is a very small on call expectation.
What are Clarity's company values?
Be Passionate: Have fun! Passionate people means a positive team resulting in clients who feel valued.
Take Ownership: See it, say it, do it. We are outcome focused, we help others and we do the small things right.
Inspire Others: Lead by example, be honest and work with integrity. We set high standards and inspire others to grow.
What does our ideal candidate look like?
You\'ll have all the tech skills of a level 2 tech, plus the customer service soft skills to deliver an awesome customer experience. You\'ll be an expert communicator with an ability to build rapport with clients - your contributions will be integral to our exceptional customer retention rates.
You'll get exposure to a range of technologies and projects, not just service desk work. Cybersecurity tools around proactive threat hunting, zero trust security, advanced behavioural analysis, AI based protections (to name a few), Azure, Microsoft365 and Google Workspace, networking, backup/DR, SysAdmin work, Windows server, IaaS/DaaS, virtualisation and more.
You take pride in a job well done and you're motivated by clients singing your praises - we maintain a higher level of customer satisfaction than our competitors which is a large reason for our success. You must be a customer service superstar to succeed with Clarity.
What experience and skills do you need to be successful in this role?
Minimum 1 year experience in a level 2 support role (does not have to be MSP experience - internal IT team experience is fine) OR 2+ years in a level 1 support role and you think you\'re ready for the next step
Great communication skills for supporting non-technical end users. Proven ability to provide general desktop support for software, OS and hardware, and great problem solving ability.
Experienced with Microsoft products including Microsoft365 (SharePoint, Azure, Entra ID etc.) and Windows Server technologies (Active Directory, Group Policy, RDS, print, file etc), Google Workspace experience not required but is well regarded
Experience supporting Windows desktop environments, Mac experience not essential but well regarded
End-user based cybersecurity tools like email security, centralised endpoint protection, threat remediation.
Basic to intermediate networking (eg: DHCP, DNS, firewall config, VPN etc. Sophos and Ubiquiti experience a plus)
You\'d REALLY impress us if you told us you were comfortable with installing a new domain controller and migrating server roles, or installing a new firewall and configuring VPN + dual WAN for load balancing/failover, or migrating from on-premise infrastructure to the cloud.
In your application tell us about the big technical wins you\'ve had, or projects you\'ve worked on.
What are theperks?
Work from home - no daily commute! Again, we REQUIRE someone who lives in/around the Gold Coast or Northern NSW region for this role
Paid training - we\'ll put you on a career development program to improve your skills and gain a relevant industry certification, all paid for by us
Join a team consisting of level 2 and 3 technicians (no level 1 techs in our company) - enjoy working with other talented professionals toward our common goals
Limited after hours/on call work - our client base is primarily in the professional services sectors meaning 8:30-5pm Monday to Friday support hours
Lots of opportunity - you\'ll work not just on ticket queues but also IT projects
Room to grow - we love people who are ambitious and want to reach their full potential - if you want to grow into a level 3 tech, SysAdmin, network engineer or anything else, we want to help you get there!
This is NOT a boring triage/tick & flick support role - you\'re empowered to take ownership of tickets and deploy fixes across level 1 to 3 issues
PLUS we give you an extra day annual leave per year on your birthday because who wants to work on their birthday!
We also run a charitable initiative called IT For Good, giving back to the underprivileged in our community to deliver better technology outcomes.
Does this sound like you?
If you believe you\’ve got what it takes to be successful with us, please submit your application consisting of your resume and a cover letter outlining why you would be perfect for the role and how you align to our company values.
What will you be asked to provide?
What you will be asked to provide as part of your application:
- How many years\' experience do you have as a Technology Services Officer?
- Which of the following statements best describes your right to work in Australia?
- Do you have a current Australian driver\'s licence?
- Are you willing to relocate for this role?
- Do you own or have regular access to a car?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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📌 Technology Services Officer (Level 2 Role)
🏢 Clarity Technology Group
📍 Wagga Wagga