Unlock human potential by helping millions regain hearing. We invite you to join us in bringing back hearing worldwide. As a Customer Care Coordinator, you will engage customers through phone, email, and in-person interactions.
Key Responsibilities
* Engage with customers through various channels
* Schedule appointments with expert audiologists
* Guide customers through innovative hearing devices and accessories
* Resolve concerns efficiently
* Contribute to local marketing efforts
Requirements
* A minimum of 2 years of experience in customer service in retail or allied health environments is required
* Good computer literacy and ability to navigate software programs are essential
* Attention to detail and solid administrative background are necessary
* A positive team-oriented attitude and ability to work independently are also required
Benefits
* Ongoing training to enhance your skills
* Clinic incentives to recognize your hard work
* Paid parental leave to support you during life milestones
* Access to an Employee Assistance Program for mental wellness
We offer a competitive remuneration package that reflects your value to our organization. Our customer-centric approach has earned us a high NPS score. By joining us, you will be part of a team dedicated to making a difference in people's lives.