H&G is a leading building supplies company seeking a Trade Sales Associate to join its Timber store in Brookvale.
The ideal candidate will be a team player with excellent customer service skills, knowledge of point of sale systems and a positive attitude.
Key Responsibilities:
* Assist customers directly, complete sales transactions and ensure accurate and secure movement of products;
* Provide helpful service to satisfy customers' enquiries and make sales;
* Suggest add-on sales and contribute ideas to increase store or department sales;
* Negotiate individual items on quotes to close sales opportunities;
* Process and follow up quotes daily;
* Complete paperwork correctly and follow procedures as instructed;
* Assist with preparation, packing and dispatch of orders;
* Manage stock levels and liaise with suppliers as directed;
* Maintain the tidiness of the work area as required;
* Acquire and maintain up-to-date knowledge of old and new product and stock levels;
* Attend industry-related trade nights for product training;
* Undertake self-directed learning through Trade Net for relevant products;
* Report damage to, breakage of and loss of stock to the local manager or supervisor;
* Adhere to safe work practices;
* Co-operate with other departments in the preparation of orders;
* Follow all reasonable directions given by the team lead or local manager;
* Undertake self-assessment on personal safety to adhere to assigned lifting requirements;
* Perform other related duties as required.
Key Performance Indicators:
* Assist in achieving monthly store or department sales targets;
* Turnaround time for follow-up of first-time quotes;
* Maintain the quote register and Frameworks with sales opportunities daily;
* Attend work on time daily;
* Provide polite service to customers and colleagues daily.
Key Requirements:
* A dedicated team player prepared to co-operate with all work colleagues;
* A strong commitment to excellence in customer service;
* A positive attitude towards self-improvement;
* Knowledge of point of sales systems highly desirable.