Are you an experienced IT leader with a passion for delivering seamless end-user technology experiences? We're partnering with a highly successful retail organisation seeking a seasoned EUC Manager to lead their end-user computing function across Australia and the wider Asia Pacific region. This leadership role is responsible for ensuring the stability, availability, and performance of end-user technology services across a large and diverse business network that spans over 500 stores, warehouses, and offices. You'll manage a team of skilled technicians, oversee escalations, drive process improvement, and champion best practices in service delivery.
Key Responsibilities
Act as the escalation point for complex incidents and service issues, ensuring timely resolution within SLAs.
Lead end-to-end ITSM practices across incident, problem, request, and change management.
Develop and maintain operational documentation, SOPs, and knowledge bases.
Oversee monitoring, reporting, and analytics to track service performance and identify improvements.
Manage the lifecycle of end-user devices, software, and peripherals.
Ensure compliance with governance and security standards, including SOX, patching, and licensing.
Collaborate with internal stakeholders, project teams, and vendors to align EUC services with business needs.
Provide strategic direction for EUC technologies, ensuring scalability and readiness for future growth.
About You
5+ years' experience in a senior IT management role, with proven success leading technical support teams.
Strong knowledge of end-user computing platforms including Windows OS and iOS.
Skilled in ITSM frameworks and tools (ServiceNow experience highly regarded).
Experienced in incident escalation, vendor management, and stakeholder engagement.
Background in managing hardware/software rollouts and lifecycle management.
Excellent leadership, communication, and problem-solving skills.
Tertiary qualifications in IT or a related field preferred.
Why You'll Love This Role
Join a stable, growing business with a national footprint.
Work with an organisation that values innovation and continuous improvement in IT services.
Opportunities to make a significant impact on service delivery standards across multiple regions.
Supportive culture that encourages collaboration, development, and career progression.
Competitive remuneration and benefits package.
Unfortunately due to a high volume of applicants only those who are suitable will be contacted.
#J-*****-Ljbffr