Brisbane (primary) or Melbourne | Hybrid
About Our Team
Our Academic Partnerships team works closely with universities and educational institutions across Australia to support teaching, learning and curriculum outcomes through trusted legal content, technology and AI-enabled solutions. We focus on long-term partnerships, retention and sustainable growth within the academic market.
About The Role
We are seeking an Account Relationship Specialist – Academic Partnerships to manage and grow a portfolio of university and educational institution customers within the academic market.
This role has a strong focus on relationship management and retention (approximately 80%), alongside new business and growth opportunities (approximately 20%). You will work closely with academic stakeholders to strengthen partnerships, expand product usage and support curriculum-aligned solutions.
This is a permanent, full-time position based in Brisbane (primary), with openness to Melbourne, and offers a hybrid working arrangement. Interstate travel is required as part of the role.
Responsibilities
* Maintain and grow existing academic customer relationships, driving retention and long-term value
* Identify and deliver upsell opportunities across the allocated territory, supporting overall sales targets
* Build strategic partnerships within universities beyond traditional library relationships
* Conduct virtual and in-person meetings with customers, academics, bookshops and other stakeholders
* Understand customer needs, assess product usage and engagement, and align solutions accordingly
* Maintain strong knowledge of the LexisNexis product suite, including AI-enabled offerings
* Maintain accurate CRM records and provide customer insights and feedback
Success Criteria
Achieve territory sales and retention targets through strong relationship management, while building high-quality partnerships and identifying growth opportunities that maintain customer satisfaction and loyalty.
Requirements
* Around 3+ years' experience in account management, relationship management, sales or a related role
* Background or exposure to education, academia, law, or professional services (preferred)
* Strong relationship-building, communication and negotiation skills
* Confidence engaging with senior academic and institutional stakeholders
* AI fluency and willingness to work with AI-enabled products and solutions
* Valid Australian driver's licence and ability to travel interstate as required
Benefits
* Discounted Health plan rate and Optical Assistance
* Life assurance and income protection
* Option to buy additional Annual Leave days
* Volunteer leave and wellness initiatives
* Birthday leave
* Employee Assistance Program
* Flexible working arrangements
* Benefits for you and your family
* Access to learning and development resources
* Retail discounts and cashback offers
* Global discounts and free wellbeing & learning classes
* Electric Vehicle Novated Leasing
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