Senior Technical Motor Claims ConsultantJoin to apply for the Senior Technical Motor Claims Consultant role at Auto & General AustraliaRole OverviewAs our new Technical Motor Claims Consultant, you will provide exceptional customer service, assist with complex claims, and manage a portfolio of high-value motor claims.ResponsibilitiesManage end-to-end complex motor claims filesReview claims for acceptance in line with regulations and internal policiesSupport customers through the claims process, ensuring understanding of entitlementsGather information to validate claims and determine coveragePerform accurate reserving, manage costs, and negotiate with stakeholdersConduct detailed claims reviews and initial assessmentsAssess duty of care and apply reasonable care principlesCoordinate with assessors and suppliers to restore customers' pre-claim conditionIdentify vulnerable customers and offer appropriate support servicesRequirementsExperience in motor claims essentialInvestigation experience preferredStrong insurance claims knowledgeExceptional customer service skillsAbility to build relationships and demonstrate emotional intelligenceResults-driven with negotiation skillsBenefitsLocation options: North Lakes or Kawana, with details about eachPerformance-based rewards, bonusesFlexible leave options and professional development opportunitiesCommunity involvement through volunteering and donationsWellbeing support, health programs, and social eventsDiscounts on insurance and partner retail offersAbout UsAuto & General is a leading Australian insurer, offering a range of insurance products through brands like Budget Direct, ING, Qantas, Virgin Money, and Coles Insurance. We value diversity and inclusivity.Additional InformationSeniority level: Mid-Senior levelEmployment type: Full-timeIndustry: Insurance
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