Lead strategic billing operations to ensure accurate and reliable services for diverse communities and business customers.
About the Role
* Oversee end-to-end billing processes, ensuring seamless interactions across Water and Energy services.
* Promote operational excellence, embed performance accountability, and foster a culture aligned with Thriving Communities 2030.
* Dive into process improvements, enabling strategic decision-making and sustainable operational excellence.
Strong analytical skills are required to work with billing or financial systems. Proficiency in driving process improvement and data-informed decision making is also necessary.
Key Responsibilities
* Ensure compliance and regulatory adherence, particularly in collections and debt recovery.
* Monitor performance, providing insights to senior leadership using data and metrics.
* Develop and implement cross-functional initiatives to enhance systems, processes, and reporting.
About You
* You have experience in billing, collections, or accounts receivable - ideally within a regulated industry.
* Proven leadership experience, motivating, coaching, and developing a team.
* Strong knowledge of regulatory frameworks and hardship procedures.
Here's What You Can Look Forward To
* A stable industry, opportunities for growth, competitive salary, and hybrid working structure.
* End-of-trip facilities including showers and bike storage.
* Extra leave options – purchase additional annual leave and enjoy salary sacrificing options.
Seniority level
Director
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Utilities