IT Support Professional Opportunity
This position involves delivering in-depth desktop support to the organization and its employees. Key responsibilities include troubleshooting, diagnosing, and resolving complex PC and network problems.
Key Responsibilities:
* Deliver tier 1 and tier 2 support to end-users in an efficient manner.
* Perform installation, repair, and preventative maintenance of software and hardware.
* Maintain data center hardware, establish network connectivity, and configure hardware and software settings.
* Support mobile devices, third-party applications, and audio-visual equipment.
* Track and resolve incidents in a service management platform.
* Coordinate employee relocation services.
* Execute software pushes and desktop imaging tasks.
* Improve the Service Desk's efficiency and customer service rating.
* Order business-related equipment and services.
Required Qualifications:
* 3+ years of experience in IT and infrastructure operations.
* A+ certification is preferred.
* Expertise in problem management, incident management, configuration management, and the ITIL framework.
* Familiarity with data centers and IDF systems.
* Demonstrated success in decision-making and troubleshooting.
* Excellent customer service skills are required.
* Ability to respond accurately and courteously to inquiries.
* Technical certifications or a combination of education and hands-on experience are required.
Benefits and Advantages:
We offer a collaborative working environment that values diverse perspectives and promotes ongoing training, educational support, and employee appreciation events.