Are you looking for a role that offers real progression within an award-winning SaaS business? Are you excited by variety and passionate about delivering exceptional customer support? If so, keep reading.We’re seeking a Customer Support Specialist to join our growing, international Procuretech SaaS business. Reporting to the customer support team lead, you'll support our global customer base with top-notch service across chat, email, and phone.Many of our product, customer success, and implementation team members began their careers in support — this is a genuine opportunity to learn and grow.What you’ll doUser support and engagementDeliver first-class support to users, helping them navigate the VendorPanel platform.Manage support chats, calls, and emails.Deliver online training and proactive user support campaigns focused on specific features.Application and platform supportAct as a bridge between users and our technical team.Support activation, configuration, access management, and licensing.Assist sales, customer success, and account management teams with platform-related queries.Operational and administrative supportSupport daily back-office activities like data entry, system requests, and reporting.Assist with managed services, ensuring client requests are met promptly and accurately.Help keep our Help Centre content accurate and up to date.About youWe’re looking for someone who:Is a motivated self-starter who prioritizes work and shows initiative.Delivers consistently against individual targets and SLAs.Provides exceptional customer service with quick, effective responses.Has strong organizational skills and attention to detail.Works well both independently and as part of a team.Can adapt quickly to shifting priorities and just gets things done.Bonus (but not essential)Experience in a customer-facing, back-office, or admin role.Familiarity with online ticketing platforms (we use Zendesk).A genuine care for delivering high-quality work and customer experiences.About usVendorPanel is an award-winning technology platform used by organizations across Australia, New Zealand, Canada, and the US. We manage billions in procurement spend, helping simplify processes, reduce risk, and drive positive social and economic outcomes.We’re a carbon-neutral, people-focused business offering a flexible, family-friendly workplace where your career can grow.
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