Overview
headspace Esperance provides youth-friendly, early intervention mental health and wellbeing services for young people aged 12 to 25. Our multidisciplinary team supports young people across mental health, physical and sexual health, alcohol and other drug services, and work and study support. Our Lead Agency, HOPE Community Services, is committed to strength-based, recovery-oriented practice that recognises the dignity, value, and potential of every individual. As the only youth-focused mental health service in the region, headspace Esperance plays a vital role in supporting young people, families, and the broader community. Working in a regional service means variety, meaningful relationships, and the opportunity to make a genuine difference every day.
About the Role
We are seeking a friendly, organised, and values-driven Receptionist to join our headspace Esperance team on a full-time, permanent basis.
As the first point of contact for young people, families, and visitors, this role is central to creating a safe, welcoming, and youth-friendly environment. You'll provide high-quality reception, administrative, and program support, helping ensure the smooth day-to-day operation of the centre.
This role suits someone who thrives in a busy environment, enjoys working as part of a team, and is passionate about supporting young people's mental health and wellbeing.
Responsibilities
* Providing professional and welcoming reception services to young people, families, and visitors
* Managing incoming calls, emails, appointments, and client bookings
* Supporting clinicians with administrative and program coordination tasks
* Maintaining office systems, supplies, records, and data entry
* Assisting with meetings, training coordination, and internal reporting
* Supporting Medicare billing, MBS claims, and client management systems
* Contributing to community events, promotions, and engagement activities
* Upholding confidentiality, privacy, and compliance requirements
What's on Offer
* Full-time, permanent position (38 hours per week) based in Esperance, WA
* Salary: $38.65 per hour under the SCHADS Award (Level 3)
* Supportive, inclusive, and purpose-driven workplace
* Opportunities for training, professional development, and skill building
* The chance to work in a youth-focused service that makes a real impact
* A welcoming team culture grounded in respect, collaboration, and care
* The opportunity to live and work in one of WA's most beautiful coastal towns
You'll Need
* Experience in an administration or reception role
* Interest in working with young people in a youth-focused mental health setting
* Strong organisational, time management, and multitasking skills
* Well-developed written and verbal communication skills
* Ability to work both independently and as part of a team
* Experience with Medicare billing and electronic medical records
* Qualifications in administration, business, finance, or related fields
* Experience in the not-for-profit, public health, youth, or mental health sectors
Pre-employment requirements
* Current C or A Class Driver's Licence
* Working With Children Check
* National Police Clearance (issued within the last 3 months)
Why HOPE?
At HOPE, we believe people are at their best when they feel valued, supported, and empowered. We are committed to creating a workplace that prioritises wellbeing, inclusion, learning, and professional growth.
You'll be part of a compassionate, values-driven organisation that genuinely cares about its people and the communities it serves.
Next Steps
If you're shortlisted, we'll contact you to discuss your experience and may invite you to an interview (online or in person).
Aboriginal and Torres Strait Islander people are strongly encouraged to apply. HOPE values diversity in all its forms - including culture, language, gender, age, disability, sexual orientation, and life experience.
HOPE is a not-for-profit organisation that has been supporting individuals and communities across Western Australia for over 120 years. We provide services in alcohol and other drugs, mental health, youth justice, family and domestic violence, and homelessness. Guided by values of inclusion, care, and impact, HOPE works to empower people facing complex challenges to create positive change in their lives.
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