Job Overview
As a key member of our team, you will provide essential support and coordination services to ensure the smooth operation of our logistics network.
* Key Responsibilities:
* Provide operational assistance and administration.
* Collaborate with customer service teams to resolve customer queries efficiently.
* Dispatch jobs to drivers and oversee allocation processes.
* Perform tasks related to warehousing and freight handling as needed.
Responsibilities in Detail:
* Effectively prioritize and escalate customer enquiries.
* Manage customer expectations and ensure seamless communication.
* Assist franchisees with freight sorting and management.
* Rectify freight miss-sorts and maintain timely connections.