Job Title: Conflict Resolution Professional
This is a key role within the Consumer team, responsible for resolving customer concerns in a timely, accurate and compliant manner. As a Conflict Resolution Professional, you will be handling various types of complaints, including investigating and remediating compliance and privacy breaches.
About the Role:
* Resolving customer concerns in a timely, accurate and compliant manner.
* Handling various types of complaints, this includes investigating and remediating compliance and privacy breaches, while adhering to regulatory guidelines.
* Preparing notices for complaint authorities to ensure adherence to regulatory expectations and guidelines. Additionally, maintaining and monitoring our Complaint Management Systems.
* Through our high care process, supporting customers who experience vulnerabilities in a manner that provides them with utmost care, respect, and support.
* Collaborating with stakeholders to identify areas of improvement to enhance processes and services.
About You:
* Extensive experience working in a customer complaint environment.
* Resilience and passion to thrive in a fast moving, challenging and customer driven environment.
* Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
* High level of attention to detail.
* Excellent written and verbal communication skills to enable meaningful conversations with customers, while also maintaining empathy and customer values at all times.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Required Skills and Qualifications:
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a team environment.
* High level of organisational skills.
* Ability to adapt to change.
What We Offer:
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
* The chance to make a real difference in people's lives.
* A competitive salary and benefits package.
How to Apply:
Please submit your application, including your resume and cover letter, to us.