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We're a purpose‐driven healthcare innovator committed to compassion, teamwork and positive disruption. Our Medico Legal Services division partners with insurers, law firms and medical specialists to deliver timely, compliant and patient‐centred reporting across Workers' Compensation and CTP schemes. Navigator Group is a dynamic innovator in the health care industry who provide innovative and personalised support to those recovering from illness or injury. At Navigator, we believe in the power of Care, Collaboration, and working together as one team. Our customers are Australia's leading insurance provider's and our services are highly regarded in the industry. Mental Health and Wellbeing is at the core ofNavigator Health'swork and our dedicated team of health professionals embody a commitment to the wellbeing and care of all of those we support.
The Opportunity:
We are seeking an experienced and dynamic General Manager to lead the growth and operations of our Medico-Legal Services (MLS) business unit in Sydney. Reporting to the Chief Commercial Officer, this role will drive the implementation of Navigator Group's strategic business plan, foster a motivated and engaged work environment, and provide leadership to achieve key business objectives. You will also play a crucial role in driving business growth and fostering relationships with stakeholders, including medico legal and medical professionals.
In this full time role as the General Manager you:
* Own the growth and operational excellence of our MLS business unit
* Collaborate with executive peers to refine strategy, financial targets and service offerings
* Build authentic relationships with clients, medical specialists and internal teams
* Champion a culture where every report, interaction and decision puts patients first
* Combine strategic thinking with real human connection—ensuring we meet business goals and make a meaningful impact on people's lives.
What You'll Do:
* Develop and execute a national go-to-market plan that expands our reach and deepens client partnerships
* Lead P&L management, budgeting and performance analysis to drive sustainable profit and growth
* Recruit, and empower a growing panel of medical specialists/doctors and a high‐performing internal team
* Oversee service delivery, compliance and continuous improvement initiatives across operations
* Guide tender responses, proposals and new service design in collaboration with our Science and Medical Directors
* Embed risk management, quality controls and information security practices throughout the unit
What You Bring:
* 5+ years' leadership in Medico Legal Services, ideally across Workers' Compensation and CTP schemes
* Proven track record managing budgets, driving revenue growth and exceeding performance targets
* Exceptional relationship‐building skills with clinicians, insurers and legal stakeholders
* Strong commercial acumen and a flair for turning challenges into innovative solutions
* A collaborative, people‐first leadership style that nurtures engagement, wellbeing and development
Why Join Us:
* Work for an organisation that puts care and compassion at its core
* Shape the future of healthcare by driving innovation and quality improvements
* Enjoy flexible work arrangements and a culture that supports your professional growth
* Be part of a leadership team that values your ideas, wellbeing and impact
To find out more about us, please visithttps://www.navigatorgroup.com.au/ Please note only shortlisted applicants will be contacted.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. Candidates from all backgrounds are encouraged to apply.
We request you to advise us at the time of your application if you require any reasonable adjustment to support through your interview journey.
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Your application will include the following questions:
Do you have full rights to work in Australia? Do you have experience in a leadership role within the Medico-Legal Services across personal injury schemes? What is your expected annual salary? Are you Sydney based?
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