Transforming resident experiences is a core aspect of our business at StarRez. As a global proptech leader, we strive to deliver engagement solutions and insights that have a significant impact on residents.
We're experiencing healthy growth, having dominated the higher-education student bed market and expanding into PBSA (purpose-built student accommodations). Our CSAT ratings are exceptionally high.
We're looking for talented professionals to join our team and support our momentum in serving our thriving community.
Job Description
The Head of Sales, APAC will be responsible for mentoring and strengthening the APAC sales team, introducing innovations, producing new efficiencies, driving strategy, increasing revenue, and supporting customer success.
Key Responsibilities
• Achieve annual financial performance targets
• Provide strong sales leadership, vision, and direction.
• Mentor and develop the sales team with tactical and strategic sales approaches.
• Recruit new talent, onboard, and train new account reps.
• Conduct weekly pipeline/forecast meetings, coaching the team on sales strategies to drive closure.
• Report on all aspects of the business to senior management.
• Work closely with other teams to drive market awareness and build a pipeline to help the sales team achieve revenue targets.
Customer Success and Happiness
• Develop strong relationships with customers' executives
• Support Account Executives with escalations and act as escalation point
• Rally customer support and professional services resources to address customers' concerns
• Coordinate communications and resolutions internally and externally
• Advocate customer success across the organization
• Drive customers' feedback.
Competencies Required
• Self-motivated, disciplined, and able to work independently.
• Maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure and with time constraints in a fast-paced team-oriented environment.
• Prioritize tasks and set, manage, and meet deadlines.
• Detail oriented and organized.
• Care immensely for our customers' success.