OverviewSwagelok is a global leader in fluid system solutions, offering high-performance products, assemblies, and services across industries including oil & gas, chemical processing, power, clean energy, medical and manufacturing.
We pride ourselves on delivering engineered solutions with exceptional reliability, backed by local technical expertise and global capabilities.The OpportunityWe're looking for a technically minded professional to join our Sydney based team in our customer service team.
Reporting to the Customer Service Manager, you will:Prepare accurate quotations and process customer orders involving technical components (valves, fittings, regulators, etc.)Provide first-line technical support and product selection guidance to customersRecord detailed communication notes using SAP and ZendeskManage enquiries and resolve first level technical customer issues with a focus on problem-solvingDevelop strong technical relationships with customers across Australia and New ZealandCollaborate with our Sales, Engineering and Field Service teams as part of a cross functional technical support structureWhat's in It for You?
Market-competitive salary + bonus incentivesClothing allowanceFull product and systems training (with a $1500 bonus on completion)Join a high-performing team that values technical capability and teamworkWhat Are We Looking For?
Mechanical aptitude or technical background in any industryPrior experience in internal sales/customer serviceStrong technical problem-solving skillsHigh attention to detail in data entry and documentationFamiliarity with SAP or other ERP systems is a plusStrong communication skills and a team-based approachRequirementsMust have working rights in Australia and currently residing in Australia.Only shortlisted candidates will be contacted.
Thank you for your understanding.ApplyIf this sounds like you, Click Apply Now!
Company InfoWe are a $2.8 billion, privately-held global company that designs, manufactures, and delivers an expanding range of the highest quality fluid system products and solutions.
Swagelok helps customers minimize their environmental impact by improving energy efficiency and reducing emissions.
Our mission, as fluid system experts, is to provide integrated commercial, technical, and business solutions that set the benchmark for customer and Swagelok success.
Our values include Innovation, Customer focus, Integrity, Respect, Continuous improvement, and Quality.
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📌 Customer Service/Technical Support (Sydney) - $1500 Training Completion Bonus
🏢 Swagelok Australia & New Zealand
📍 New South Wales