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Client Services Director – Media Merchants
Are you an experienced media leader ready to shape strategy, drive growth, and inspire a high-performing team? Join Media Merchants — one of Australia's leading independent media agencies — and play a pivotal role in delivering strategic, creative, and commercial excellence for our clients.
About Us
At Media Merchants, we believe in independence with intent. We're proudly Australian-owned and powered by an entrepreneurial spirit that values collaboration, curiosity, and accountability. From full-service media strategy to implementation across TV, radio, digital, programmatic, and social, we deliver outcomes that make a measurable impact for our clients.
About the Role
As Client Services Director, you'll lead client strategy and performance across a diverse portfolio — guiding a talented team of account leads, planners, and strategists. This is a hands-on leadership role for someone who can balance big-picture vision with the commercial and operational detail it takes to deliver outstanding results. You'll be responsible for driving agency and client growth, mentoring the next generation of leaders, and maintaining trusted relationships with top-tier brands.
What You'll Do
* Lead the development of integrated media and marketing strategies that drive measurable performance.
* Act as senior strategic advisor for key clients — building confidence, identifying opportunities, and ensuring world-class delivery.
* Oversee the performance and profitability of client portfolios.
* Mentor and develop your team, fostering collaboration and commercial excellence.
* Partner with the Managing Director and agency leadership to win new business and shape future growth.
What You'll Bring
* 10+ years in media, advertising, or integrated communications, including 5+ years in a leadership role.
* Deep understanding of multi-channel marketing (TV, radio, print, social, search, programmatic).
* Strong commercial acumen and proven experience leading profitable accounts.
* Exceptional leadership, communication, and stakeholder management skills.
* Data-informed mindset with the ability to translate insights into strategy and growth.
* Familiarity with key platforms such as SMD, Google Ads, DV360, or Meta Ads Manager is highly regarded.
Why You'll Love Working With Us
* Genuine leadership influence - help shape the future of an independently owned agency.
* Hybrid work model with flexibility (4 days in-office).
* Collaborative culture built on integrity, curiosity, and accountability.
* Opportunity to lead major campaigns for national brands.
* Strong people-first environment with a track record of developing long-term careers.
Ready to Lead with Purpose? If you're passionate about strategic media leadership, driving client success, and building an empowered team culture - we'd love to hear from you.
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