Insurance Claims Specialist Role
As a leading provider of financial services and healthcare technology, we are headquartered in Windsor, Connecticut. We have 27,000+ employees across 35 countries, serving over 20,000 organizations worldwide. Our team provides expertise, scale, and technology to the financial services and healthcare industries.
Job Overview
The Insurance Claims Specialist delivers high-quality service for superannuation claims, providing empathetic and timely support to members while ensuring each stage of the claims process is completed within agreed timeframes.
Responsibilities
* Manage end-to-end requests for members, ensuring timely and effective outcomes.
* Collaborate efficiently with internal and external stakeholders to deliver accurate results in the best interests of members and Insignia.
* Align stakeholders on shared goals, deadlines, and deliverables.
* Manage personal workflow to consistently meet service level agreements.
* Clarify stakeholder responsibilities and ensure accountability for deliverables.
* Proactively manage a portfolio of cases to maintain a high standard of service.
* Provide personalised, ongoing communication to keep insurance customers informed of progress.
* Contribute ideas to improve processes, systems, and overall customer experience.
Requirements
To succeed in this role, you will need:
* 1–2 years' experience in the superannuation industry or a similar role.
* RG146 certification preferred.
* Solid understanding of superannuation processes and legislation.
* Basic knowledge of insurance within superannuation.
* Proactive, positive attitude and eagerness to learn.
* Ability to remain calm and composed in challenging situations.
* Resilient and adaptable under pressure.
* Commitment to maintaining and expanding product and process knowledge.
* Strong subject matter expertise in systems, legislation, and insurance industry trends.
* Proven ability to build effective internal and external relationships.
Benefits
We offer a range of benefits to support your career growth and well-being:
* Flexibility: Hybrid Work Model.
* Your Future: Income Protection Insurance & Salary Continuance.
* Work/Life Balance: Flexible Time Off.
* Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance.
* Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity.
* Training: Hands-On, Team-Customised, including SS&C University.
* Extra Perks: Discounts on fitness clubs, travel and more.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's essential to us that we strive to have a workforce that is diverse in the widest sense.