Overview
A high-end Italian restaurant is seeking an experienced Front of House Manager.
Responsibilities
Table arrangement and function monitoring.
Willing to work on various shifts, especially Fri to Sun (work at least 5 days a week).
Confirm bookings by calling guests (or arrange someone to do it).
Close shop during the shift, ensure the air-con and lights are off, and doors are properly locked before closing.
HR management:
Hiring and training staff: including arranging online advertisement, resume screening, interviewing, trialing current staff, and determine wage rates.
Monitoring performance of staff: monitor the performance and appoint talented staff to take on more responsibilities according to operation needs, such as liquor purchase, social media promotion (photography and content creation).
Rostering: collaborates with office manager, bookkeeper to arrange roster according to availability and rates of staff to minimise labour costs.
Coordination and liaison:
Liaising and coordinating for premises maintenance: communicate with property manager, landlord or other service providers for any repairs and maintenance of the premises, and make necessary arrangements, such as lock damage, internet, phone lines etc.
Handle complaints: the manager needs to handle guests’ complaints, and communicate with the social media outsourcer regarding Google reviews and negative feedback.
Monitor social media and website updates: communicate with outsourcer regarding web page maintenance, social media updates, Google review feedback and maintenance contents uploads regarding special events and regular updates.
Equipment management: arrange the office to contact the equipment provider, arrange insurance and request/quote repairs, and ensure no equipment or devices are missing.
Email reply: monitor the office to reply to emails, answer inquiries for large functions and make necessary arrangements.
Be the corresponding person for any government agencies and landlord contacts.
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