Administration & Customer Support Officer
Administration & Customer Support Officer
Yelverton Protea Farm is a family-run flower farm with over 35 years' experience, supplying premium Protea and Australian native flowers across WA and beyond.
We're looking for a highly organised and detail-driven Admin & Customer Support Officer to support our business.
This is a hands-on role at the centre of our farm, office and retail operations, working closely with the directors, farm team and customers.
About the Role
* Manage daily office operations including phones, emails and enquiries
* Process wholesale and retail orders, invoices, delivery dockets and POS with absolute accuracy
* Liaise with florists, wholesalers, visitors and freight providers
* Manage accounts payable/receivable, banking, timesheets and payroll support
* Proficiency in MYOB or Xero bookkeeping software is required for this position
* Coordinate freight bookings and prepare domestic and export documentation
* Support marketing activities including website, Google and seasonal promotions
* Maintain product lists, pricing, records and filing systems
* Assist with HR administration, onboarding and internal communication
* Days of work are Tuesday, Wednesday and Friday.
About You
* Exceptionally strong eye for detail — accuracy matters in everything you do
* Proactive, reliable and genuinely keen to help the business grow
* Interested in improving and developing systems, procedures and best practices
* Confident communicator with a friendly, professional approach
* Highly organised and comfortable juggling varied tasks
* Trustworthy and respectful of confidential information
* Experience in administration, customer service or accounts, and bookkeeping highly favourable.
* A minimum of 3+ years experience in administration, customer service or bookkeeping is required
* Australian work rights are required for this position
Why Join Us
* Varied, meaningful work in a unique WA flower farm
* Opportunity to contribute directly to business improvement and growth
* Supportive, down-to-earth, family-run team
* Long-term role for the right person
To apply
Please submit your resume and a brief cover letter outlining why you'd be a great fit to ****@yelvertonproteafarm.com.au
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EOE statements: We are an equal opportunity employer and encourage applications from all qualified individuals.
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