Overview
Technical Support Engineer
We are seeking an experienced Technical Support Engineer to join our team. In this role, you will be responsible for delivering exceptional customer support and technical expertise to resolve complex issues.
Key Responsibilities:
* Response and Resolution: Own, investigate, and solve complex customer technical issues.
* Readiness: Build communities with peer delivery roles and share knowledge through readiness programs, technical coaching, and mentoring of others.
* Product/Process Improvement: Engage with Microsoft teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Qualifications:
* Bachelor's degree in Computer Science, Information Technology, or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
* Advanced experience with SharePoint Online and OnPrem architecture, site collections, and permissions management.
* SharePoint development (e.g., SPFx, REST APIs, CSOM, PowerShell scripting).
* SharePoint migration tools and strategies (e.g., ShareGate, Metalogix).
* Performance tuning and diagnostics for SharePoint environments.
* Copilot integration within SharePoint and Microsoft 365 ecosystem.
* Microsoft Graph API and data connectors relevant to SharePoint and Copilot.
Additional Requirements:
* Ability to meet Microsoft security screening requirements.
* Flexibility in working shift based on business needs.
* Targeted at greater supporting customers in the New Zealand time zone (7am - 3.30pm AU).
Benefits:
* Opportunity to accelerate career growth.
* Hone problem-solving, collaboration, and research skills.
* Deepen technical proficiency.
This is a great opportunity to work with cutting-edge technology and make a real impact on our customers' experiences. If you are passionate about delivering exceptional customer support and technical expertise, we encourage you to apply.